In this article, we will cover how to complete a report that you've been assigned to on PINATA or start your own. If you're currently on site and have run into any issue please review this article for help.
Here are the steps for completing a task:
Login to your account through app.gopinata.com.
Depending on your company setup, you may begin reports by pressing the GO button in the top right corner.
If you were assigned a report:
Select Work at the bottom of the screen.
Select the task you're about to work in Ready and click to view
Hit Continue at the bottom to open the report
Follow prompts to check-in (if applicable, make sure location services are enabled on your device) when you arrive at the designated location.
If you intend to fill out the report after an event, remember to review all report questions so you can provide answers upon task completion. Note what pictures are requested (you can upload straight from your device onto PINATA).
Fill out the report. Each section of the report will be marked with a checkbox once all required questions are answered
Follow prompts to check-out on time (if applicable)
Submit the report when you're done
Report Best Practices:
If there are any object attachments, you will see them within each object report section. Check out the below screenshot!
You can also check-in through the link sent to you via text and email 30 minutes prior to the task. To stop receiving SMS reminders with a check-in link, reply ‘STOP’ to any text message.
Make sure you have reception/cell service when you check-in. Once you have clicked the link or check-in button, your browser will ask you to share your location - say yes! This ensures you are in the right spot before you get started. If you do not share your location, your employer will see inaccurate information regarding your distance from the recorded task location.
Check out the video below, where we demonstrate the steps above: