IT: How to Whitelist PINATA

Ensure PINATA emails make it to your inbox instead of your Spam folder. We'll also detail how to login and access PINATA.

Tom Conneely avatar
Written by Tom Conneely
Updated over a week ago

In this article, we will show you the steps that will ensure that your users have access to the PINATA platform and receive real-time email notifications from PINATA. We recommend sharing this article with your IT department or making these changes for your users.


PINATA is entirely web-based (no download needed)

    • This is the primary web portal for power users who manage tasks, administer users, configure settings, and analyze data


    • This is the web portal for end users who perform tasks in the field and complete reports.

  • PINATA offers varying permission levels and roles to dictate who level of access


  • PINATA's Go Portal is accessible via passwordless-login (magic-link) that sends temporary sign in links directly to the user's email. The Dashboard offers a email+password combination for power users. Learn more here

  • Users cannot change their emails and must be invited to PINATA -- your administrators are in control of who can access PINATA at any time.


  • * (wildcard to include subdomains such as,,,, etc. PINATA may add future subdomains.)


  • Whitelist all emails (specifically: and for automated emails; is our primary support line)

  • Whitelist our dedicated email IP address of

    • Emails are mailed-by

    • All platform transactional emails are delivered through our SMTP provider SendGrid

    • SMS reminders are powered by Twilio SMS

  • Enable embedded URLs/links in emails. We provide customized links via email such as password reset tokens, smart-logins, and other tailored destinations. All embedded links go to PINATA domains.

  • Users have the ability to opt-out or unsubscribe from different notifications as they see fit


  • All current versions of evergreen/responsive browsers including Chrome, Safari, Firefox, Opera, Brave, and Edge

  • Legacy browsers, such as IE 10 or IE 11 are NOT supported.

Here are some guides to mark our messages as safe in your personal inbox as well:

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