In this article, we will show you the steps that will ensure that your users have access to the PINATA platform and receive real-time email notifications from PINATA. We recommend sharing this article with your IT department or making these changes for your users.
DOMAIN WHITELIST (FOR PLATFORM USE)
*.gopinata.com (wildcard to include subdomains such as dashboard.gopinata.com, accounts.gopinata.com, gogetter.gopinata.com, open.gopinata.com, static.gopinata.com etc.)
EMAIL DELIVERABILITY (PLATFORM EMAILS)
Whitelist dedicated email IP address of 18.104.22.168
Emails are mailed-by em3145.gopinata.com
Enable embedded URLs/links in emails. We provide customized links via email such as password reset tokens, smart-logins, and other tailored destinations. All embedded links go to PINATA domains.
All platform transactional emails are delivered through our SMTP provider SendGrid via dynamic IP address (not static)
SMS reminders are powered by Twilio
All current versions of evergreen/responsive browsers including Chrome, Safari, Firefox, Opera, Brave, and Edge
Legacy browsers, such as IE 10 or IE 11 are NOT supported.
Here are some guides to mark our messages as safe in your personal inbox as well: