In this article, we will show you the steps that will ensure that your users have access to the PINATA platform and receive real-time email notifications from PINATA. We recommend sharing this article with your IT department or making these changes for your users.

DOMAIN WHITELIST (FOR PLATFORM USE)

  • *.gopinata.com (wildcard to include subdomains such as dashboard.gopinata.com, accounts.gopinata.com, gogetter.gopinata.com, open.gopinata.com, static.gopinata.com etc.)

EMAIL DELIVERABILITY (PLATFORM EMAILS)

  • Whitelist all emails @gopinata.com (specifically: notifications@gopinata.com and user-accounts@gopinata.com)
  • Whitelist dedicated email IP address of 149.72.247.15
  • Emails are mailed-by em3145.gopinata.com
  • Enable embedded URLs/links in emails. We provide customized links via email such as password reset tokens, smart-logins, and other tailored destinations. All embedded links go to PINATA domains.
  • All platform transactional emails are delivered through our SMTP provider SendGrid via dynamic IP address (not static)
  • SMS reminders are powered by Twilio

SUPPORTED BROWSERS

  • All current versions of evergreen/responsive browsers including Chrome, Safari, Firefox, Opera, Brave, and Edge
  • Legacy browsers, such as IE 10 or IE 11 are NOT supported.

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